Refund & Cancellation Policy

Consultation fees and custom prepared homeopathic dilutions/remedy packages are non-refundable once dispensed or dispatched.

• Consultation fees are payable at the time of the consultation unless agreed otherwise, and are quoted per session, not per outcome.
• No fee entitles you to a guaranteed clinical result. You are paying for the physician's time, assessment and prescription — not for a promised cure. How treatment response varies is set out under treatment outcomes.

We ask that you inform us at least 24 hours in advance if you need to cancel or reschedule, so the slot can be offered to another patient. Classical case-taking is unhurried and slots are held for one person at a time, which is why the notice matters.

Tell us by phone or WhatsApp on +91 99790 49222, or by email at care@hemclinic.com. An appointment request submitted through the website is a request rather than a confirmed booking, so there is nothing to cancel until the clinic has confirmed it with you.

If the clinic cancels or is unable to hold a confirmed appointment, any advance you have paid for that session is refunded in full or carried to the rescheduled date, as you prefer. The choice is yours, not ours.

Dispensed remedies and custom-potentised preparations cannot be returned or refunded once dispensed, for straightforward reasons of medicine safety: once a preparation has left the dispensary we cannot verify how it has been stored or handled, and it can never be issued to anyone else. If something has been dispensed in error, or a preparation reaches you damaged, contact us and we will replace it.

Write to care@hemclinic.com with the date of the appointment or purchase, the name the booking was made under, and the receipt or reference number if you have one. Putting the request in writing gives both sides a record of it.

We will acknowledge the request and confirm the amount, the method of return and the expected timing when we reply. If a refund is declined under this policy we will tell you plainly why.